Let's chat about chatbots | Striata
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Let’s chat about chatbots

Welcome to the Reading Room – a short round up of interesting reading about anything and everything to do with digital communication.

There’s a lot of talk about chatbots and how they will change the service industry.  Once you start paying attention, you’ll see chatbots popping up in many different sectors: from online shopping, banking and fashion, to healthcare and weather. The purpose of a chatbot can be serious, fun or functional – read on below to see which chatbots are being noticed and why…

Facebook Messenger

The 5 Best Facebook Messenger Bots You Should Try Immediately

There are apparently more than 100,000 bots available on Facebook Messenger! From the top 5 mentioned in this article, I had a chat to Poncho regarding the weather (it knew about Hurricane Irma); asked HealthTap a question about age spots (for a friend!) and tried unsuccessfully to generate my own meme on MemeGenerator Bot. An interesting read, but browsing the web and social media for information still seems quicker.

Chat bots and customer experience

Bots for the greater good: 6 chatbots making the world a better place

Great article about chatbots that have been created for altruistic reasons – to make the world a better place. Starting with ‘The World’s First Robot Lawyer’ which offers to help with issues relating to parking tickets, evictions, bankruptcies, and repossessions. If the first bot can’t help with your legal troubles, try the Woebot, a chatbot therapist that is available to listen and empathize 24 hours a day.

  • Publisher: IBM
  • Access: Public
  • Download: none
Email Marketing

Chatbots and service industry - towards a better customer experience

I liked this article because it gives examples of intelligent chatbots in a range of service industries like healthcare, hospitality, fashion and finance. If you haven’t been through the customer experience of interacting with a chatbot yet, pick your industry and try one of the featured chatbots. It might spark an idea of how you could use a chatbot in your business.

  • Publisher: Maruti Tech Labs
  • Access: Public
  • Download: None
Alison Treadaway

Alison Treadaway

Director at Striata, South Africa

Alison Treadaway is a director at Striata. She is involved in defining ​and executing ​business ​and marketing ​strategy, nurturing organizational culture​ and​ ​promoting compliance.

Passionate about organizational culture, she is particularly interested in protecting and enhancing Striata’s stories, traditions and unique approach to achieving success. To this end, she interviews 90% of approved candidates to ensure that Striata’s work ethic and social culture will continue to thrive as the organization globalizes.

Alison has 19 years of experience in the ICT sector, having worked at Internet Solutions and Dimension Data prior to joining Striata in 2002. She holds a Bachelor of Arts (Languages, WITS) and a post-graduate diploma in business administration from Wits Business School.

Read more of Alison's blog posts here or connect with her on the following social channels: