Exploring Customer Retention In The Mortgage Industry Insight
Tags: Commercial Insight, insight document, Mortgage, Digital Communication, Digital Engagement, Customer Retention, Customer Experience, Mutli-channel, loan, lender, lack of communication
Mortgage providers are battling with customer retention because dissatisfied customers are experiencing poor customer service. Mortgage companies need to provide the customer with the information they need, when they need it and via the channel of their choice.
Tags: Brochure, One Pager, Customer Experience, Digital Channel, Social Media integration,feeds,IM,social,apps,push channels,publishing
Digital technology has given businesses a myriad of ways to communicate with customers: over 2.7 billion people are reachable by email, 2.46 billion users are on social media worldwide and global users of smartphones (and therefore apps) are set to top 4.57 billion in 2018. The key is to keep the customer experience as consistently great as possible, no matter who initiates the interaction or which channel they choose to use.
Tags: Data Privacy, Data Security, POPiA, Popi Act, Privacy Act, South African Privacy, big data, protection, security, compliancy, transparency, regulator, privacy, security
The South African communications industry has long operated on codes of good practice with regards to dealing with customer information. Now the POPI Act requires more transparency and formalization of each party's responsibilities around data security
Tags: Commercial Insight, Data, Email Marketing, Data quality, Marketing data, Email list, Email deliverability, hygiene, big data,inaccurate data
Bad-quality data is obscuring performance and inflating campaign costs. Whether you are just embarking on an email strategy, or in full swing, but not sure whether you're achieving your objectives - the first step is to understand your own database. There is no point sending communications if you have no idea if anyone is receiving or engaging and you cannot show (with hard evidence) that the business is benefiting.
Digital Engagament in the Insurance Industry Insight
Tags: Commercial Insight,insights,Insurance,Digital Engagement,Insurance Customer Communication,Multi-channel communication, Digital customer communication,eSignature,ePolicies,eContracts,insurance
Why insurers are battling with customer engagement. Insurance companies have a big problem - they have no relationship with their customers. How did this happen? The purchase of an insurance policy is frequently done via a brokerage, sometimes face-to-face, but increasingly online, where customers can select and sign up for a policy themselves. The insurance company may be providing the product, but the service relationship with the policyholder often sits with a third party - many times a price comparison site that has active customer engagement activities.
Mia Papaniclaou presented the Top 10 Principles of Email Marketing at this year's Xploration Conference. She shares her insight on those very principles. Download this presenation to use them as a checklist for your email marketing campaigns.
Enhancing the customer experience through interactive email documents
Tags: Xploration 2017, digital communication, customer experience, UX, UX in email, Interactive email, xploration, Xploration 2017, customer experience , CX
From paper to digtial and from digital to an exceptional customer experience through interactive email. Moving the boundaries of what digtial offers your customers. Michael Wright presents at the 2017 Xploration conference in Orlando USA.
The concept of bulk eDocument delivery appears to be simple at the outset. It entices some companies to attempt a self-build, or piece together an assortment of products that supply parts of a solution. However, there are large expenses involved in managing a bulk messaging server, and a host of supporting services required to ensure the success of bulk eDocument delivery
Data Security is of the utmost importance to any Enterprise customer. Due to massive data breaches in both the financial and healthcare sectors, data security professionals have been very conservative when evaluating vendor solutions. As a result of these data breaches and the risk associated with passing data, it is important for us to clearly communicate the layers of data security involved with our eDocument delivery solution.
Striata brings years of experience in creating email templates that work. Now you can use our theme-based, innovative template editing tool to create the template you want in the least number of clicks.
Tags: Brochure,One Pager,Fact Sheet,Training,eBilling,Email Billing,eDocument Delivery,Secure Document Delivery,Phishing,Fraud,Identity Theft,Nefarious acitivities,Scam emails,Private information,Protection of private information
Phishing attacks are scam emails sent to consumers in hopes of luring them to provide private account information via a link in the email to a dummy site. This in turn would be used for fraud, identity theft or other nefarious activity.
Paperless preferences require a Push or Pull process and the argument is alive and well in terms of defining the differences. Simply put, in the world of email you need to be asking if you are pushing information to the customer or pulling them to view it online.
In today's digital world, multichannel delivery is a requirement for an omni-channel customer experience. Customers expect to access their personal documents via multiple channels, including email, secure web portals, mobile applications and by calling a customer service center.
Despite 10+ years of offering paperless programs through website portals, most companies have achieved disappointing paperless adoption rates. Even with annual growth rates of paperless adoption dwindling at 1-2%, companies continue using the same paperless strategy (send them to the website!) over and over again, yet expect different results.
Secure Document Presentation (SDP) enables the presentation of a document as an interactive, dynamic, web or mobile app experience. The document contents are secured, available online, and viewed via a browser or mobile application.
ABSA Stockbrokers and Portfolio Management selected the Striata Secure Document Repository (SDR) to enable secure access to statements, contract notes and tax certificates by its investors and intermediaries
Tags: Case Study, Paperless adoption, replacing paper bills, payment options, City of Tallahassee, COT, Utilities, Email Bill Presentment and Payment Solution, EBPP, Going Paperless
Florida municipal utility, the City of Tallahassee (COT) "Your Own Utilities", exceeded its 3-year paper bill suppression target of 12% in just 10 months with Striata's Email Bill Presentment and Payment solution (EBPP) - which they aptly named 'SmartBill'. By going paperless, COT has not only saved time and money, but also invested in the community through the reduction of associated waste and conserving energy and water.
Tags: Case Study, Secure Document delivery, paperless adoption, replacing paper bills, payment options, MauBank, 100% ROI, eDocument, eMarketing correcspondence, email statements, financial, bank
Mauritius Bank (MauBank) has always supported the green banking concept. It recently took a major step towards this initiative by implementing Striata's email document (eDocument) delivery solution for all its customer communications. This includes email statements for current and savings accounts (CASA), loans and credit card accounts, transaction advices and eMarketing correspondence.
Our electronic delivery solutions dramatically increase customer adoption of paperless bills, statements, policies, marketing and other high volume system-generated documents.The world's largest financial services, utility, insurance, retail and telecommunications companies achieve unrivalled results by replacing print and mail with Striata's interactive electronic documents and transactional messages.Striata's enterprise platform, strategy and support.
The Striata Application Platform supports the generation, distribution and storage of large volumes of marketing and operational communication. The architecture provides for easy integration into existing technology and workflows to automate customer communication processes.
The need for securely delivering a confidential document is a prerequisite in any eBilling project. The Striata Application Platform makes use of industry best-practice encryption to encrypt the designated document(s) in such a manner that they are only accessible by the intended recipient. Striata employs two separate mechanisms through which encrypted documents can be created. Striata Encrypted documents are created using industry standard algorithms. The proprietary Striata Reader is required to decrypt the .emc file. Striata Secure PDF is the alternative. The PDF is created and encrypted using the Striata Application Platform. The suggested PDF reader is the freely available Adobe PDF Reader.
Striata PDF Security Technical Overview - Protecting customer information is a fundamental principle of business. Today, sensible business practice advocates the encryption of any customer information sent over the public internet. Interception of customer information by unauthorized parties has proved an expensive error for many companies. Striata delivers and presents bills, statements and invoices via securely encrypted email attachments. One of he options for this document security is the use of Adobe's Portable Document Format (PDF) encryption. (The encrypted PDF is attached to the email)
Tags: Product and Technical Overview,eBilling, Encryption, Secure Document Delivery, Striata Application Platform, Striata Reader, Secure PDF, Interactive PDF, Adobe PDF
Striata's Secure Document Repository (SDR) is a complementary solution to Secure Document Delivery (SDD). It enables customers to retrieve (pull) their past documents using the organization's existing self-service interfaces such as web portals and mobile applications. The solution is also cloud ready, which provides both organizations and their customers with access to the documents from any location and any device, in a controlled and secure manner. This includes customer service teams who need access to documents to resolve customer queries.
Tags: Electronic payments, Striata North America, iSign, eSignature, Electronic Signature
Drive eBilling adoption through enhanced customer convenience. Many organizations have failed to achieve the significant cost savings promised by eBilling, because of low customer adoption. This is usually due to complicated registration processes associated with traditional 'pull' eBilling solutions, requiring customers to log-on to a website to view and pay each bill.
All billers wish to drive adoption of paperless processes with the least amount of cost and time. To turn off paper, consent for an alternative is required. Striata eConsent is a simple, registration-free, process to move customers to electronic documents and paper turn-off.
Tags: eBilling, Email billing, Customer Communication Management, Secure Document Delivery, Electronic payments, eConstent, Paperless Adoptions, Turn off paper, No registration, Paper Turn-off
Expert services in strategy, planning, execution and distribution of integrated digital marketing campaigns. Technology is changing the way in which customers expect organizations to communicate with them. Advanced mobile devices and new communication channels continue to shape the ever-changing face of digital marketing. We offer a fully-outsourced digital messaging service - from concept through execution to performance analysis.
Tags: eMarketing, Email Marketing, Multichannel marketing, Multi device marketing, New communication Channels, Email, Digital Marketing, Digital Distribution Digital Messaging, Email reporting, Email Strategy, Digital Design, Email Design, Email Deliverability
Financial institutions require a solution that enables them to get policies, important documents and contracts signed quickly. They don't want to spend valuable time and money chasing down customer signatures. Striata eSignature is an innovative solution that enables customers to receive any document requiring a signature via email and sign it easily from the attached PDF.